Shift Leader

El Pollo Loco; Westminster (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading restaurant chain as a Shift Leader, where you will lead a team, ensure compliance with food safety, and provide excellent customer service. With opportunities for career advancement and comprehensive training, you will thrive in a supportive environment. Enjoy benefits like medical insurance, a 401(K) plan, and tuition reimbursement.

Benefits

Medical + Dental + Vision Insurance

401(K) Plan with match

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• 1+ years of restaurant supervisory experience or EPL Crewmember certified.
• Must pass the EPL Food Safety Audit class upon hire.

Responsibilities

• Oversee responsibilities in absence of management.
• Train crewmembers on policies and procedures.
• Ensure a superior guest experience.

Skills

Customer Service

Communication

Basic Math

Education

High school diploma or GED

Job description

Job Description

Posted Friday, May 9, 2025 at 4:00 AM

Are you ready to lead a team to success and help manage a thriving business? We are seeking passionate, energetic individuals with strong customer service skills to join our team. We provide comprehensive training, mentorship, and a supportive team environment to help you advance your career. Your dedication and effort will be the key to your success!

What’s in it for you!

We offer eligible Employees the following Benefits/Perks:

• Medical + Dental + Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts
• Oversight responsibilities in the absence of the General Manager or Assistant Manager, including coaching, directing, recognizing outstanding behavior, and setting priorities during shifts
• Training Crewmembers on policies and procedures to ensure compliance with food safety, security, quality, and cleanliness standards
• Opening and/or closing the restaurant
• Creating and ensuring a superior guest experience
• Contributing to the achievement of cost and profit goals

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience
• Education: High school diploma or GED preferred; must pass the EPL Food Safety Audit (FSA) class upon hire
• Communication: Excellent written and verbal English skills; second language a plus
• Competencies: Basic math and computer skills, strong customer service skills
• Food Handler Card: Must have or obtain a Serve Safe Certificate at the time of hire
• Work Hours: Full-time hours, with some overtime expected
• Career Development: Opportunities to advance from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond
• Work Attire: Provided EPL logo’d shirt, black slacks, and no-slip shoes required

Company & Culture

El Pollo Loco has been delivering the best citrus-marinated fire-grilled chicken for over 35 years. Starting in Los Angeles in 1980, we now operate over 450 restaurants and continue to grow. We pride ourselves on our products and our people, making us truly exceptional!

The pay range listed is the expected hourly or salary rate, excluding benefits or bonuses. Actual pay varies based on experience, education, location, and other factors.