Shift Leader

Taco Bell; Brookline (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Leader to manage restaurant shifts, ensure customer satisfaction, and provide hands-on training. This role requires supervisory experience in a quick service environment, strong communication skills, and a team-oriented attitude. Join us in our mission of feeding people's lives with Más and help create a positive dining experience.

Qualifications

• Supervisory experience in the Quick Service Restaurant industry or retail environment.
• Must be at least 18 years old.
• Attendance and punctuality are essential.
• Good communication skills required.
• Enthusiasm and willingness to learn.

Responsibilities

• Maintaining fast, accurate service and positive guest relations.
• Motivating and training team members.
• Ensuring food quality and customer satisfaction.

Skills

Basic business math skills

Good oral and written communication skills

Team player

Strong work ethic

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, who introduced tacos to a world dominated by hot dog and hamburger stands, Taco Bell now operates nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. Our goal is to expand with 2,000 more restaurants worldwide within the next decade. At Taco Bell, we are in the business of making tacos, but at our core, we are fueled by the Live Más energy and passion of people serving people.

What is "Live Más"?

"Live Más" reflects the culture that the Assistant General Manager should embody—embracing breakthrough thinking and innovative ideas that differentiate us from competitors. We focus intensely on our customers, celebrate our people's achievements, and foster a fun environment where serving great food is a passion. Representing the Live Más culture is as important as the job responsibilities.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts according to company policies to ensure customer satisfaction and profit. The role involves hands-on training, responding to customer needs, and modeling appropriate behaviors within the restaurant.

Responsibilities of the Shift Leader Position:

1. Maintaining fast, accurate service, positive guest relations, and product quality standards.
2. Ensuring a safe working environment by modeling safe work behaviors.
3. Motivating and training team members.
4. Maintaining equipment, facility, and grounds through a preventative maintenance program.
5. Ensuring food quality and 100% customer satisfaction.
6. Executing corporate and local marketing plans timely and effectively.
7. Championing recognition and motivation initiatives.
8. Providing regular feedback to the team and RGM.

Minimum Requirements: Is This You?

1. Must be at least 18 years old.
2. Supervisory experience in the Quick Service Restaurant industry or retail environment.
3. Attendance and punctuality are essential.
4. Basic business math skills.
5. Good oral and written communication skills.
6. Basic computer literacy.
7. Enthusiasm and willingness to learn.
8. Team player with a commitment to customer satisfaction.
9. Strong work ethic.

Why Taco Bell?

We believe where you work matters. Join us on our mission of feeding people's lives with Más! We connect with our fans through their passions, including sports, gaming, and music. Our culture fosters authenticity, creativity, and growth opportunities, encouraging employees to pursue their passions and develop new skills in a supportive environment.