Shift Leader

Taco Bell; Sewickley (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food company is seeking a Shift Leader for its Sewickley location. The Shift Leader will play a key role in delivering exceptional customer service, ensuring food quality, and supporting crew development in a fast-paced environment. Responsibilities include overseeing daily operations, conducting audits, and training staff, making it a critical position for restaurant success.

Qualifications

• Experience in coaching and providing feedback to crew members.
• Ability to maintain quality standards in food and service.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Conduct daily inventory and food safety audits.
• Train crew members and oversee restaurant operations.

Skills

Customer service

Coaching

Food safety

Job description

Job Details

Job Location: 040079 - WP Sewickley - Sewickley, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Provides hands-on training for crew in Learning Zone.