Shift Leader

Taco Bell; Mount Pleasant (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is looking for a Shift Leader at their Mount Pleasant location. The Shift Leader will assist management with daily operations, drive customer satisfaction, and ensure adherence to company standards. Candidates should be prepared to train crew and manage restaurant procedures when needed.

Responsibilities

• Drive customer service excellence and maintain product quality standards.
• Conduct daily inventory and ensure operational readiness.
• Provide ongoing coaching and feedback to crew employees.

Job description

Job Details

Job Location: 040069 - WP Mt Pleasant - Mount Pleasant, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitors speed of service and resolves bottlenecks. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew employees. Offers hands-on training in the Learning Zone.

Qualifications