Shift Leader

Taco Bell; Gloucester Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A popular fast-food chain is seeking a Shift Leader to assist in restaurant operations and uphold customer service excellence. This hands-on position requires a focus on training crew members, managing daily operations, and ensuring food safety standards are met. Successful candidates will possess strong leadership skills and a commitment to high-quality service.

Qualifications

• Experience in a fast-paced food service environment.
• Strong interpersonal skills to interact positively with customers and crew.
• Ability to multitask and manage time efficiently.

Responsibilities

• Ensure fast, accurate service and product quality standards.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching and feedback to crew members.

Skills

Customer Service

Operational Management

Training and Coaching

Inventory Management

Job description

Job Details

Job Location: 030905 - Blackwood - Blackwood, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Ensures fast, accurate service, positive guest relations, and product quality standards are met.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory and food safety audits, and completes shift control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Offers hands-on training in the Learning Zone.