Shift Leader

Workstream; Austin (TX); On-site; USD 16,531 - 20,664; Full time

Job summary

Jersey Mike's Subs is hiring in Austin, Texas, for a dynamic team member who will greet customers, take orders, and prepare food with a positive attitude. Ideal candidates are energetic, committed to teamwork, and able to work flexible shifts. Responsibilities include maintaining cleanliness, operating kitchen machinery, and ensuring customer satisfaction. Must be 18 years or older and able to lift 40 pounds. Join us to create delightful experiences for our customers!

Qualifications

• Energetic and hard-working attitude is required.
• Ability to work as a team player and adhere to policies.
• Flexibility for different shifts and ability to lift 40 pounds.

Responsibilities

• Greet customers and take orders with a positive attitude.
• Prepare subs to customer specifications while following safety procedures.
• Maintain restaurant cleanliness and adhere to dress code.

Skills

Customer service

Teamwork

Fast-paced environment

Flexibility

Job description

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements:

• Be energetic, hard‑working, and ethical.
• Ability to understand and adhere to all company policies and procedures.
• Commitment to learning.
• Have a strong desire to work as a Team Player.
• Flexibility to work day and night shifts, weekends, and holidays.
• Ability to stand for long hours and work in a fast‑paced environment.
• Positive attitude and commitment to customer satisfaction.
• Ability to lift 40 pounds.
• Must be 18 years old or older.