Crew Member

Workstream; Oxford (CT); On-site; USD 19,286 - 23,419; Full time

Job summary

Workstream is seeking a customer‑focused team member in Oxford, CT to greet guests, take orders, and serve food with a friendly, helpful attitude. You will input orders into the POS, process payments, and assist with food preparation alongside the line team while maintaining safety and cleanliness.

A strong team player mindset and adaptability for shifts are essential. The role requires standing for long periods in a fast‑paced environment, a positive attitude, and a commitment to customer

Qualifications

• Energetic, hard‑working, and ethical.
• Ability to understand and adhere to all company policies and procedures.
• Commitment to learning.
• Have strong desire to work as a Team Player.
• Flexibility to work day and night shifts, weekends, and holidays.
• Ability to stand for long hours at a time and work in a fast‑paced environment.
• Positive attitude and commitment to customer satisfaction.

Responsibilities

• Greet customers, take orders, and serve with a positive attitude.
• Input orders into POS and process payments accurately.
• Prepare subs with the line team, following recipes and safety rules.
• Use kitchen tools such as knives, grills, slicers safely.
• Maintain restaurant cleanliness: wipe tables, mop floors, sanitize utensils.
• Communicate with team to create schedules and train new staff.
• Resolve customer concerns per Jersey Mike's standards and policies.
• Keep a neat appearance by wearing the required uniform and following dress code.

Job description

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point‑of‑sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements

• Be energetic, hard‑working, and ethical.
• Ability to understand and adhere to all company policies and procedures.
• Commitment to learning.
• Have strong desire to work as a Team Player.
• Flexibility to work day and night shifts, weekends, and holidays.
• Ability to stand for long hours at a time and work in a fast‑paced environment.
• Positive attitude and commitment to customer satisfaction.