Shift Leader

Workstream; Mundelein (IL); On-site; USD 19,286 - 24,796; Full time

Job summary

Jersey Mike's in Mundelein, IL is seeking a Shift Leader to support the General Manager in daily in-store operations. You will supervise staff, ensure orders are fulfilled with accuracy, and uphold Jersey Mike's standards of service and cleanliness.

You'll lead by example, train team members, handle customer concerns professionally, and ensure safety and sanitation guidelines are followed. This role requires energy, reliability, and a commitment to excellent guest experiences.

Qualifications

• Energetic and hardworking with ethical conduct.
• Able to follow all company policies and procedures.
• Eagerness to learn and grow within the role.
• Team player with strong collaboration skills.
• Flexible schedule including days, nights, weekends, and holidays.
• Physical stamina to stand long hours and lift up to 45 pounds.
• Must be 18 years or older.

Responsibilities

• Greet customers, record orders, and serve food and beverages with a positive attitude.
• Input orders into POS and handle payments accurately.
• Work with line team to prepare subs following safety and sanitation rules.
• Use kitchen equipment such as knives, grills, slicers.
• Maintain restaurant cleanliness and restroom servicing.
• Coordinate schedules, train new employees, and resolve interpersonal issues.
• Address customer concerns professionally per Jersey Mike's standards.
• Maintain neat appearance and wear uniform per dress code.

Skills

Energetic

Policy adherence

Team player

Flexibility

Stamina

Positive attitude

Customer service

Lifting ability

Age 18+

Job description

Shift leader helps oversee in-store operations alongside the General Manager. The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Shift leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift leader, your attitude needs to be enthusiastic, friendly, positive, and follow all guidelines and initiatives outlined in the "line employee" description.

Requirements

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 45 pounds
• Must be 18 years old or older

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems. To Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Benefit Conditions

• Waiting period may apply. (After (1) year of Service)
• Only full-time employees eligible