Shift Lead: Veterinary Clinic Team Leader

Banfield Pet Hospital; Concord (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

401(k)

Paid time off

Optimum Wellness Plans for pets

Medical, vision and dental insurance

Life insurance

Disability insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Job summary

Banfield Pet Hospital in Concord, NC is seeking a Shift Lead to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital.

This role emphasizes following Banfield protocols, leading by example in client education about wellness plans and hospital services, scheduling associates, and ensuring compliant, high‑quality care for pets while

Qualifications

• Experience assisting hospital leadership to build a productive team.
• Focus on high‑quality client service and care delivery.
• Ability to schedule staff and plan CE opportunities.

Responsibilities

• Supervise team when needed and support practice leadership.
• Ensure quality medical care and exceptional client service.
• Educate clients about Optimum Wellness Plans and services.
• Plan and adjust staff scheduling to meet client needs.

Skills

Leadership support

Client service

Communication

Team scheduling

Job description

Banfield Pet Hospital in Concord, NC is seeking a Shift Lead to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital.

This role emphasizes following Banfield protocols, leading by example in client education about wellness plans and hospital services, scheduling associates, and ensuring compliant, high‑quality care for pets while