Shift Lead - Veterinary Care & Team Leadership

Bfcareers; Gainesville (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Retirement plan

Paid time off

Mental health resources

Family leave and wellness support

Job summary

Banfield Pet Hospital Gainesville, FL is seeking a paraprofessional to join our veterinary team. You will support the veterinarians and techs, educate clients about Optimum Wellness Plans, and help manage patient flow to deliver high-quality care.

This role emphasizes friendly client service, safety, and teamwork, with opportunities to assist in procedures, handle medical records, and schedule appointments in a fast-paced environment.

Qualifications

• Client service and client education
• Ability to work in a fast-paced veterinary setting
• Strong teamwork and communication skills
• Attention to safety protocols and animal handling

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize NAVTA guidelines for veterinary assistant skills and duties.
• Conduct administrative functions as necessary.
• Assist Practice Manager in developing an efficient, productive hospital team.
• Support Practice Manager in hospital labor management and scheduling.
• Provide client education about wellness plans and preventive care.

Skills

Client service

Team collaboration

Communication

Sales/upselling

Job description

Banfield Pet Hospital Gainesville, FL is seeking a paraprofessional to join our veterinary team. You will support the veterinarians and techs, educate clients about Optimum Wellness Plans, and help manage patient flow to deliver high-quality care.

This role emphasizes friendly client service, safety, and teamwork, with opportunities to assist in procedures, handle medical records, and schedule appointments in a fast-paced environment.