Shift Lead: Team Coach in a Fast-Paced Restaurant

Ontario Trillium Foundation; Travelers Rest (SC); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Hands-on training

Growth opportunities

Job summary

Ontario Trillium Foundation is seeking a dependable Shift Leader to help lead our restaurant team and ensure smooth daily operations while delivering an exceptional guest experience.

You will supervise Team Members during shifts, uphold standards for food quality, cleanliness, safety, and service, and assist the General Manager in achieving restaurant goals.

Join us to lead by example, coach staff, and foster a positive work environment with opportunities for growth and development.

Responsibilities

• Direct and support Team Members during assigned shifts.
• Help ensure the restaurant operates efficiently and provides excellent customer service.
• Foster a positive working environment through effective communication, teamwork, and relationship building.
• Provide training, coaching, and guidance to Team Members.
• Delegate tasks and ensure responsibilities are completed properly and on time.
• Recognize strong performance and address performance concerns appropriately.
• Assist management with maintaining employee accountability and productivity.
• Greet customers and ensure they receive friendly, professional, and efficient service.
• Address customer questions, concerns, and complaints promptly and respectfully.
• Help create a welcoming and inviting atmosphere for customers.
• Ensure customer service standards are consistently maintained throughout the shift.
• Lead by example and maintain high standards for food quality, cleanliness, safety, and service.
• Ensure Team Members follow company policies, procedures, and standards of performance and conduct.
• Help maintain a clean, organized, and properly stocked restaurant.
• Ensure proper food handling, sanitation, and safety practices are followed.
• Monitor the restaurant during the shift and communicate operational needs to management.
• Assist with opening, closing, cleaning, stocking, and other daily store duties as needed.
• Conduct yourself professionally when interacting with customers, Team Members, vendors, and corporate management.
• Serve as a role model by demonstrating a strong work ethic and positive attitude.
• Follow all applicable federal, state, and local labor, health, and safety regulations.
• Handle situations with honesty, integrity, and accountability.
• Communicate important shift information, employee concerns, and operational issues to the General Manager or appropriate manager.

Job description

Ontario Trillium Foundation is seeking a dependable Shift Leader to help lead our restaurant team and ensure smooth daily operations while delivering an exceptional guest experience.

You will supervise Team Members during shifts, uphold standards for food quality, cleanliness, safety, and service, and assist the General Manager in achieving restaurant goals.

Join us to lead by example, coach staff, and foster a positive work environment with opportunities for growth and development.