Shift Lead & Team Coach — Elevate Customer Experience

Wawa, Inc.; Royersford (Montgomery County); On-site; USD 54,443,000 - 73,498,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift on site, ensure smooth operations, and deliver memorable customer experiences.

As the senior leader on duty, you’ll drive execution, mentor Associates, enforce safety and policies, and coordinate with customers and orders.

This position offers a 4-day work week option and an hourly wage of $19.00-$25.65 with a $2 night differential; commensurate with experience and location.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Customer service leadership

Effective communication

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift on site, ensure smooth operations, and deliver memorable customer experiences.

As the senior leader on duty, you’ll drive execution, mentor Associates, enforce safety and policies, and coordinate with customers and orders.

This position offers a 4-day work week option and an hourly wage of $19.00-$25.65 with a $2 night differential; commensurate with experience and location.