Guest-First Shift Leader, Restaurant Ops

Jimmy John's; North Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jimmy John's seeks a Shift Manager to lead shifts, supervise team members, and support restaurant management in daily operations. You will focus on guest satisfaction, staff development, and driving sales and profits while maintaining quality and safety standards.

Ideal candidates can handle guest inquiries, ensure proper staffing, and uphold cleanliness and food safety. 18+ with at least three months as a team member, reliable transport, and the ability to read and follow safety rules are

Qualifications

• Experience in hospitality or quick-service environments preferred.
• Strong customer service and guest engagement skills.
• Ability to organize, delegate tasks and lead shifts.
• Knowledge of food safety and sanitation practices is a plus.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members.
• Ensure restaurant is clean and equipment is in good working condition.
• Ensure ingredients and menu items are properly sorted, handled, and presented with care for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Skills

Team leadership

Guest service

Scheduling

Inventory management

Food safety

Communication

Job description

Jimmy John's seeks a Shift Manager to lead shifts, supervise team members, and support restaurant management in daily operations. You will focus on guest satisfaction, staff development, and driving sales and profits while maintaining quality and safety standards.

Ideal candidates can handle guest inquiries, ensure proper staffing, and uphold cleanliness and food safety. 18+ with at least three months as a team member, reliable transport, and the ability to read and follow safety rules are