Shift Lead: Store Ops & Customer Experience

Walgreens; Overland Park (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Overland Park, KS is seeking a customer-focused team member to help operate the store in the absence of management. You will handle opening/closing duties, basic cash handling, and drive a positive customer experience.

The role includes assisting with inventory, pricing, displays, and daily store tasks while maintaining compliance and efficiency. A minimum of one year in a leadership or retail role is expected.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Possesses PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including all required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Serve as liaison between management and team when store management is not present.

Skills

Leadership experience

Customer service

Communication skills

Job description

Walgreens in Overland Park, KS is seeking a customer-focused team member to help operate the store in the absence of management. You will handle opening/closing duties, basic cash handling, and drive a positive customer experience.

The role includes assisting with inventory, pricing, displays, and daily store tasks while maintaining compliance and efficiency. A minimum of one year in a leadership or retail role is expected.