Shift Lead: Store Ops & Customer Experience

Walgreens; Lansing (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Lansing, IL is seeking a capable store associate to manage opening and closing duties in the absence of management. You will handle cash, process returns and refunds, and ensure a smooth checkout experience for customers.

The role emphasizes outstanding customer service, accurate pricing, and collaboration with the team on displays, stock, and store maintenance. English fluency is required; prior leadership or key holder experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and required system start-ups.
• Completes product returns, refunds, cash drops, and provides change.
• Models and delivers a distinctive customer experience.
• Engages and assists customers with products and services; resolves issues to ensure a positive experience.
• Maintains accurate cash register records, price verifications, and pricing consistency required by local regulations.
• Assists with displays, pricing, and stock organization; supports backroom and vendor deliveries.
• Keeps store clean, organized, and compliant with company policies.

Skills

Leadership

Customer service

POS system

Fluent English

Tools

POS system

Job description

Walgreens in Lansing, IL is seeking a capable store associate to manage opening and closing duties in the absence of management. You will handle cash, process returns and refunds, and ensure a smooth checkout experience for customers.

The role emphasizes outstanding customer service, accurate pricing, and collaboration with the team on displays, stock, and store maintenance. English fluency is required; prior leadership or key holder experience is preferred.