Shift Lead: Store Ops & Customer Experience

Walgreens; Hastings (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in Hastings, NE is seeking a Customer Experience and Operations Associate to support store opening and closing in the absence of management and to maintain readiness of floor and stock room for the business day.

You will handle returns, refunds, cash drops, and provide change to registers while modeling a distinctive and delightful customer experience. The role emphasizes teamwork, inventory accuracy, and compliance with store policies to serve the community.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues as needed.
• Responsible for registering all related sales on assigned cash register, including records of scanning errors and price verifications.

Skills

Leadership experience

Customer service

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in Hastings, NE is seeking a Customer Experience and Operations Associate to support store opening and closing in the absence of management and to maintain readiness of floor and stock room for the business day.

You will handle returns, refunds, cash drops, and provide change to registers while modeling a distinctive and delightful customer experience. The role emphasizes teamwork, inventory accuracy, and compliance with store policies to serve the community.