Shift Lead: Store Operations & Customer Service

CVS Health Corporation; West Bloomfield Charter Township (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health Corporation in Michigan is seeking a Shift Supervisor to support the Store Management team and drive store execution while delivering excellent customer service. When no manager is onsite, you lead staff and ensure opening/closing procedures are completed.

Responsibilities include supervising the crew, communicating with management, assisting customers, and maintaining confidentiality. The role emphasizes flexibility with early shifts, overnights, and weekends in a full-time schedule.

Qualifications

• Must demonstrate deductive reasoning and analytical skills.
• Strong communication and supervision abilities are required.
• Able to work a flexible schedule including early mornings, overnights and weekends.

Responsibilities

• Support store management to drive store execution and performance.
• Lead store staff in the absence of a manager or operations supervisor.
• Ensure opening and closing procedures are completed accurately.
• Supervise and coordinate activities of the store crew.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and maintain confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health Corporation in Michigan is seeking a Shift Supervisor to support the Store Management team and drive store execution while delivering excellent customer service. When no manager is onsite, you lead staff and ensure opening/closing procedures are completed.

Responsibilities include supervising the crew, communicating with management, assisting customers, and maintaining confidentiality. The role emphasizes flexibility with early shifts, overnights, and weekends in a full-time schedule.