Store Shift Supervisor - Lead Customer Service & Operations

CVS Health; Milford Charter Township (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Michigan seeks a Shift Supervisor to support store management, drive store execution and customer service excellence. When managers are not onsite, you lead the store staff and ensure opening and closing procedures are completed.

You will supervise crew, handle customer questions, maintain merchandising, stock shelves, price items and reset departments. The role requires a flexible schedule including early mornings, overnights and weekends, with a competitive pay range and full

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule ability

Education

High School diploma or equivalent

Job description

CVS Health in Michigan seeks a Shift Supervisor to support store management, drive store execution and customer service excellence. When managers are not onsite, you lead the store staff and ensure opening and closing procedures are completed.

You will supervise crew, handle customer questions, maintain merchandising, stock shelves, price items and reset departments. The role requires a flexible schedule including early mornings, overnights and weekends, with a competitive pay range and full