Shift Lead - Store Operations & Customer Experience

Lidl US; York (York County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Medical & Prescription

Dental & Vision

Paid Holiday & PTO

401k Plan (+5% match)

Voluntary Life & AD&D Insurance

Total Well-Being Program

DailyPay

Job summary

Lidl US is seeking a proactive Shift Lead to balance back-of-house tasks with frontline store duties, ensuring smooth operations and strong customer service. You’ll step in for leadership when needed, manage inventory, pricing, and timekeeping, while maintaining cleanliness and merchandise standards across the store.

The role requires 21+, 1–2 years in leadership, physical stamina for stocking and lifting, and a commitment to excellent English communication.

Qualifications

• Must be 21 years of age or older.
• 1-2 years of leadership experience.
• A team-oriented attitude.
• Excellent customer service skills, including de-escalation.
• Willingness to perform physical store tasks.
• Ability to lift 50+ pounds and reach overhead.
• Flexible to start at 5am or finish at 11pm, including weekends.
• Excellent written and verbal English communication.
• ServSafe certification ability/eligibility.

Responsibilities

• Uphold Lidl’s standards for cleanliness, freshness, product availability and customer service.
• Run shifts in absence of Store/Assistant Manager, support front end flow and customer concerns.
• Perform inventory receiving, cold chain, safe handling, price changes, returns, ordering and timekeeping.
• Follow stock handling processes to support availability and reduce shrink.
• Encourage timely task completion and lead by example.
• Flex between stocking, cleaning and merchandising to meet store needs.
• Perform other duties as assigned.

Skills

Leadership

Customer service

English language

Team player

Stocking

Willingness to work early/late shifts

De-escalation skills

Communications

Job description

Lidl US is seeking a proactive Shift Lead to balance back-of-house tasks with frontline store duties, ensuring smooth operations and strong customer service. You’ll step in for leadership when needed, manage inventory, pricing, and timekeeping, while maintaining cleanliness and merchandise standards across the store.

The role requires 21+, 1–2 years in leadership, physical stamina for stocking and lifting, and a commitment to excellent English communication.