Shift Lead - Store Operations & Customer Experience

Walgreens; Ballston Lake (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Ballston Lake, NY is seeking a capable team member to open and close the store in the absence of management, manage cash handling, and prepare the floor for business. You will assist with vendor deliveries, returns, pricing updates, and inventory controls while delivering a consistent, helpful customer experience.

The role emphasizes leadership, reliability, and adherence to safety and regulatory guidelines, ensuring everyday operations run smoothly and customers are served

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, refunds, cash drops, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Maintain accurate inventory counts and ensure proper pricing signage.
• Assist with bookkeeping activities, cash reports, and store maintenance when needed.
• Serve as a liaison between management and non-management team members when management is not present.
• Ensure compliance with state and local laws regarding regulated products.

Skills

Leadership experience

Retail key holder

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Ballston Lake, NY is seeking a capable team member to open and close the store in the absence of management, manage cash handling, and prepare the floor for business. You will assist with vendor deliveries, returns, pricing updates, and inventory controls while delivering a consistent, helpful customer experience.

The role emphasizes leadership, reliability, and adherence to safety and regulatory guidelines, ensuring everyday operations run smoothly and customers are served