Shift Lead — Service & Operations Champion

Ontario Trillium Foundation; Pflugerville (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Marco's Pizza in Pflugerville, TX is hiring a Shift Lead to ensure smooth operations during their shifts and maintain high service standards, contributing to a positive dining experience for customers. The role involves supervising staff, handling cash, managing inventory, and enforcing safety and quality controls to keep the team cohesive and the restaurant running efficiently.

Candidates will train new staff, coordinate tasks, resolve issues, and communicate effectively with managers to ensure

Responsibilities

• Supervision: Manage and lead the team effectively during shifts, providing guidance and support to ensure optimal performance.
• Customer Service: Uphold excellent customer service standards by addressing customer inquiries, resolving issues, and ensuring a positive dining experience.
• Order Management: Oversee order accuracy, preparation, and timely delivery, maintaining consistency in product quality.
• Staff Coordination: Schedule and delegate tasks to team members, ensuring efficient workflow and a well-organized shift.
• Training: Train new staff members on company policies, procedures, and service standards to maintain a cohesive and knowledgeable team.
• Quality Control: Monitor food quality and presentation, adhering to established standards to meet customer expectations.
• Cash Handling: Manage cash registers, handle transactions accurately, and ensure proper accounting procedures are followed.
• Inventory Management: Keep track of inventory levels, place orders as needed, and manage stock to prevent shortages during shifts.
• Safety Compliance: Enforce safety and sanitation standards, conducting regular checks to ensure a clean and hazard-free working environment.
• Problem Resolution: Address and resolve operational issues or conflicts that may arise during the shift, fostering a positive and collaborative team atmosphere.
• Closing Procedures: Supervise the closing procedures, ensuring all tasks are completed efficiently and the restaurant is ready for the next shift.
• Communication: Maintain clear communication with other shift leads, managers, and staff to facilitate a seamless transition between shifts and ensure everyone is well-informed.

Job description

Marco's Pizza in Pflugerville, TX is hiring a Shift Lead to ensure smooth operations during their shifts and maintain high service standards, contributing to a positive dining experience for customers. The role involves supervising staff, handling cash, managing inventory, and enforcing safety and quality controls to keep the team cohesive and the restaurant running efficiently.

Candidates will train new staff, coordinate tasks, resolve issues, and communicate effectively with managers to ensure