Shift Lead: Retail Ops & Customer Experience

Walgreens; Santa Fe (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Santa Fe, NM is seeking a Customer Experience & Operations Lead to join our team. You will engage customers, coach teammates, and support store operations to deliver a positive shopping experience.

You will handle cash, assist with inventory counts, pricing, displays, and ensure compliance with policies and local regulations. A minimum of 1 year of leadership or retail key holder experience and fluency in English are required.

Qualifications

• Must have 1 year of prior leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products to ensure a positive customer experience.
• Open/close store keys as needed and supervise team members.
• Handle cash register, price verifications, and load transactions.
• Assist with inventory, pricing, displays, and merchandising per policy.
• Ensure store compliance with local regulations on regulated products.

Skills

Leadership

Customer service

Cash handling

Inventory control

Communication

English fluency

POS system

Tools

POS system

Job description

Walgreens in Santa Fe, NM is seeking a Customer Experience & Operations Lead to join our team. You will engage customers, coach teammates, and support store operations to deliver a positive shopping experience.

You will handle cash, assist with inventory counts, pricing, displays, and ensure compliance with policies and local regulations. A minimum of 1 year of leadership or retail key holder experience and fluency in English are required.