Shift Lead - Retail Ops & Customer Experience

Walgreens; McMurray (PA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in McMurray, PA seeks an on-site team member to support store operations, customer service, and inventory management. You will handle opening/closing duties in the manager’s absence, process transactions, and help maintain pricing and displays to improve the shopping experience.

The role emphasizes delivering a friendly, efficient customer experience and supporting backroom and vendor coordination as needed. Prior leadership or key holder experience is preferred.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change to cash registers.
• Model and deliver a distinctive customer experience.
• Engage customers, greet and assist with products and services, and resolve issues.
• Maintain inventory accuracy and pricing with signed displays and promotions.
• Assist with vendor deliveries and backroom operations as needed.

Skills

Leadership experience

Retail knowledge

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens in McMurray, PA seeks an on-site team member to support store operations, customer service, and inventory management. You will handle opening/closing duties in the manager’s absence, process transactions, and help maintain pricing and displays to improve the shopping experience.

The role emphasizes delivering a friendly, efficient customer experience and supporting backroom and vendor coordination as needed. Prior leadership or key holder experience is preferred.