Shift Lead: Retail Ops & Customer Experience

Walgreens; Federal Heights (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Colorado is seeking a team member to open and close the store when management is not present, manage cash and transactions, and ensure all systems and floor areas are ready for business. This role emphasizes delivering a distinctive customer experience and maintaining accurate inventory and pricing.

The position also involves coaching other team members, supporting vendor deliveries, and upholding store policies and procedures to ensure compliance and customer satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure readiness for the business day.
• Handle returns, refunds, cash drops, and cash register accuracy.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure satisfaction.
• Assist with vendor deliveries and backroom operations; maintain inventory accuracy.

Skills

Leadership experience

Customer service

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens in Colorado is seeking a team member to open and close the store when management is not present, manage cash and transactions, and ensure all systems and floor areas are ready for business. This role emphasizes delivering a distinctive customer experience and maintaining accurate inventory and pricing.

The position also involves coaching other team members, supporting vendor deliveries, and upholding store policies and procedures to ensure compliance and customer satisfaction.