Shift Lead - Retail Ops & Customer Experience

Walgreens; Cedar Lake (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member in Cedar Lake, Indiana to support store operations and customer service. You will help open and close the store, handle cash and refunds, and ensure the floor and stock room are ready for business.

You will also engage customers, assist with products, and maintain inventory accuracy. The role emphasizes delivering a distinctive customer experience, supporting display updates, and adhering to pricing and regulatory requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Arrest and conviction records may be considered as part of the hiring process.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet and assist with products and services, resolve issues.
• Maintain inventory accuracy and assist with merchandising, pricing, and displays.

Skills

Leadership experience

Retail key holder

English proficiency

Job description

Walgreens is seeking a dedicated team member in Cedar Lake, Indiana to support store operations and customer service. You will help open and close the store, handle cash and refunds, and ensure the floor and stock room are ready for business.

You will also engage customers, assist with products, and maintain inventory accuracy. The role emphasizes delivering a distinctive customer experience, supporting display updates, and adhering to pricing and regulatory requirements.