Shift Lead - Retail Operations & Customer Experience

Walgreens; Jackson (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Jackson, TN seeks a hands-on team member who can open and close the store in the absence of management, manage cash handling, and ensure all systems are ready for business. The role includes assisting customers, handling returns and refunds, and supporting inventory and displays while maintaining store standards.

You will work to deliver a distinctive customer experience, engage with shoppers, and help with vendor deliveries and backroom operations as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, and maintains accurate cash drops and change for registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Manages inventory accuracy and price changes, and supports displays and promotions.
• Assist with vendor deliveries and backroom operations as needed.

Skills

Leadership

Customer service

Cash handling

Retail operations

English fluency

Education

PTCB certification

Pharmacy license

Tools

POS system

Cash register

Store systems

Job description

Walgreens in Jackson, TN seeks a hands-on team member who can open and close the store in the absence of management, manage cash handling, and ensure all systems are ready for business. The role includes assisting customers, handling returns and refunds, and supporting inventory and displays while maintaining store standards.

You will work to deliver a distinctive customer experience, engage with shoppers, and help with vendor deliveries and backroom operations as needed.