Shift Lead - Redmond

10 Peet's Coffee Inc.; Redmond (WA); On-site; USD 27,896 - 28,585; Part time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation

Employee discounts

401(k) with company matching

Flexible part-time schedule

Job summary

10 Peet's Coffee Inc. in Redmond, WA is seeking a Shift Lead responsible for managing day-to-day store operations, leading a team, and ensuring high-quality customer service.

The ideal candidate will have strong leadership experience and a commitment to delivering exceptional customer experiences. This position offers a competitive hourly wage, plus tips, alongside benefits such as medical options and flexible schedules.

Qualifications

• At least 1 year of experience in a leadership role.
• At least 1 year of experience with POS/cash handling.
• Availability to work a minimum of three days a week.

Responsibilities

• Lead shifts to ensure smooth day-to-day operations.
• Deliver exceptional customer experiences.
• Support a positive team environment.

Skills

Leadership experience

POS/cash handling

Customer service

Team collaboration

Problem-solving

Job description

Shift Lead at Peet’s Coffee—responsible for leading day‑to‑day store operations, managing a team, ensuring high‑quality customer service, and maintaining store standards.

Key Responsibilities

• Lead shifts with focus, clarity, and task deployment to ensure smooth day‑to‑day operations in a fast‑paced environment.
• Deliver exceptional customer experiences through genuine engagement, commitment to craft, high product quality, and friendly service while maintaining a clean and welcoming coffee bar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem‑solving to keep shifts running smoothly.

Minimum Qualifications

• At least 1 year of experience in a leadership role and/or directing the work of others.
• At least 1 year of experience with POS/cash handling responsibilities in a related industry.
• Availability to work a minimum of three days a week, including early mornings, evenings, weekends, nights, or holidays as business needs dictate.
• Legal eligibility to work in the country where the job is located and to comply with Peet’s Employment of Minors policies.
• Must be at least 18 years of age.
• Ability to perform various physical tasks during the work shift.

Compensation & Benefits

• Competitive hourly wage between $20.25 and $20.75, plus estimated tips of $3.00–$6.00 per hour.
• Medical, dental, and vision benefit options.
• Paid vacation (accrual after 4 months of employment).
• Free coffee/tea beverages, fresh baked goods, and employee discounts.
• 401(k) with generous matching (eligibility for those 18+).
• Employee Assistance Program and other employee resources.
• Flexible part‑time schedule.

Equal‑Opportunity Employer Statement

Peet’s is an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances. Peet’s is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact [e-mail].