Shift Lead - Harvard Square

10 Peet's Coffee Inc.; Cambridge (MA); On-site; USD 31,340 - 32,029; Part time

Benefits offered by this job

Medical, dental and vision benefits

Paid vacation after 4 months

Free coffee/tea and baked goods

401k with generous matching

Employee Assistance Program

Flexible part-time schedule

Job summary

10 Peet's Coffee Inc. in Cambridge, Massachusetts is seeking passionate individuals to join our team as Shift Leads. In this role, you will lead shifts, ensuring smooth operations and delivering exceptional customer service.

The ideal candidate has leadership experience, including cash handling, and is available to work a flexible schedule, including early mornings, evenings, and weekends. Join us for competitive pay and great perks including free beverages and a 401k plan.

Qualifications

• 1 year experience working in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in a related industry.
• Ability to perform various physical tasks during the work shift.

Responsibilities

• Lead shifts by managing task deployment and ensuring smooth operations.
• Deliver exceptional customer experiences and maintain a clean coffeebar.
• Support team collaboration and set an example through accountability.

Skills

Leadership experience

Customer service

Cash handling

Communication

Job description

We’re seeking passionate people to join our team as Shift Leads.

Competitive Pay, Perks & Benefits

• Medical, dental and vision benefit options available.
• Paid vacation (accrual following completion of 4 months of employment).
• Free coffee/tea beverages and fresh baked goods as well as an employee discount.
• 401k with generous matching (must be 18 years old to qualify for 401k).
• Employee Assistance program including useful resources for all employees.
• Flexible part‑time schedule.
• The pay range for this position is between $22.75 and $23.25 per hour, depending on local wage requirements, years of experience, skills and abilities.

Responsibilities

Lead shifts with focus and clarity by managing task deployment and ensuring smooth day‑to‑day operations in a fast‑paced environment.

Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality and friendly service while maintaining a clean and welcoming coffeebar.

Support a positive team environment by communicating clearly, collaborating effectively and setting an example through accountability, professionalism and reliability.

Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks and visual updates during assigned shifts.

Embrace learning and change by actively developing skills, adapting to new priorities and using sound judgment and problem‑solving to keep shifts running smoothly.

Minimum Qualifications

• 1 year experience working in a leadership role and/or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in a related industry.
• Availability to work a minimum of three days a week, including early mornings, evenings, weekends, nights and/or holidays as required by business needs.
• Legal eligibility to work in the country where this job is located.
• Ability to comply with Peet’s Employment of Minors policies and work with and/or direct the work of minors.
• Minimum age of 18 years or older.
• Ability to perform various physical tasks during the work shift.

Equal Opportunity Employer

Peet’s is an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status or any other category protected under federal, state or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local ordinances. Peet’s is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact [e-mail].