Shift Lead: Quality, Service & Team Excellence

papajohns; College Park, Memphis (GA, TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John’s in College Park, GA seeks a Shift Leader to supervise shifts and ensure high quality pizza, customer service and profitability. You will manage station duties, enforce policies, schedule coverage, and support inventory and cash handling according to company guidelines.

The role requires availability for long hours, weekends and holidays, and prior restaurant lead or supervisory experience is preferred. You will embody our values and lead by example in a fast-paced environment.

Qualifications

• Planning & prioritization skills to manage multiple tasks during peak hours.
• Strong communication abilities with team and customers.
• Ability to identify and implement process improvements to increase efficiency.

Responsibilities

• Adheres to guidelines for each station, including dough management, accuracy and portioning.
• Performs station duties, prepares quality products and adheres to holding times.
• Contributes to achieving the restaurant's product goals and quality standards.
• Maintains customer service standards and responds to customer needs.
• Follows policies in the TM handbook including attendance, safety and security.
• Exhibits company core values and works well with others.
• Ensures adequate shift coverage and provides feedback to correct issues.
• Maintains product quality, service and cost controls.
• Manages inventory using company systems to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Successful and stable employment history

Job description

Papa John’s in College Park, GA seeks a Shift Leader to supervise shifts and ensure high quality pizza, customer service and profitability. You will manage station duties, enforce policies, schedule coverage, and support inventory and cash handling according to company guidelines.

The role requires availability for long hours, weekends and holidays, and prior restaurant lead or supervisory experience is preferred. You will embody our values and lead by example in a fast-paced environment.