Shift Lead: POS & Guest Experience

Pilot Companies; Hudson Oaks (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Pilot Companies is seeking a Shift Lead in Hudson Oaks, Texas to manage customer transactions, oversee team performance, and ensure quality service. You will handle cash, assist in the kitchen, and maintain high standards of cleanliness and efficiency.

The role requires experience with POS systems, strong math skills, and the ability to resolve customer issues while supporting a fast-paced dining environment. Must contribute to a positive team culture and policy adherence.

Qualifications

• Experience with POS systems and cash registers.
• Solid math and multitasking abilities.
• Strong communication and customer service skills.

Responsibilities

• Balance and assign cash registers.
• Perform daily inventory.
• Communicate effectively with guests and team.
• Process returns and refunds; resolve complaints.
• Encourage upselling and high-quality service.
• Maintain a clean, organized kitchen.
• Ensure all food is of top quality.
• Ensure staff complete their tasks.
• Meet Wingstop inspection standards and company policies.

Skills

Cash handling

Math skills

Multitasking

Excellent communication

Customer service

Tools

POS systems

Job description

Pilot Companies is seeking a Shift Lead in Hudson Oaks, Texas to manage customer transactions, oversee team performance, and ensure quality service. You will handle cash, assist in the kitchen, and maintain high standards of cleanliness and efficiency.

The role requires experience with POS systems, strong math skills, and the ability to resolve customer issues while supporting a fast-paced dining environment. Must contribute to a positive team culture and policy adherence.