Shift Lead: Guest Service & Operations

Pilot Companies; Weatherford (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Wingstop in Weatherford, TX is seeking a qualified Shift Lead to manage transactions and lead a fast-paced team. You will handle cash registers, assist in the kitchen, and ensure guests receive top-quality service and an outstanding experience.

The ideal candidate will be proficient with POS systems, demonstrate solid math and multitasking skills, and contribute to a smooth shift by following policies and maintaining food quality and cleanliness.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Balancing and assigning cash registers.
• Daily inventory.
• Good communications skills.
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Skills

POS systems

Cash handling

Customer service

Multitasking

Communication

Job description

Wingstop in Weatherford, TX is seeking a qualified Shift Lead to manage transactions and lead a fast-paced team. You will handle cash registers, assist in the kitchen, and ensure guests receive top-quality service and an outstanding experience.

The ideal candidate will be proficient with POS systems, demonstrate solid math and multitasking skills, and contribute to a smooth shift by following policies and maintaining food quality and cleanliness.