Shift Lead - Customer Experience & Store Ops

Pilot Companies LLC; Weatherford (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Pilot Companies LLC operates a Wingstop location in Weatherford, TX, seeking a reliable Shift Lead to manage daily operations and cash handling. The ideal candidate will supervise cashiers, ensure fast, friendly service, and maintain high standards of cleanliness and food quality.

Experience with POS systems, strong math and multitasking abilities, and excellent communication are essential to guide the team and deliver outstanding guest experiences.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Balancing and assigning cash registers.
• Daily inventory.
• Good communications skills.
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop inspections standards.
• Following all company policies.

Skills

POS systems

Cash registers

Communication

Math

Multitasking

Job description

Pilot Companies LLC operates a Wingstop location in Weatherford, TX, seeking a reliable Shift Lead to manage daily operations and cash handling. The ideal candidate will supervise cashiers, ensure fast, friendly service, and maintain high standards of cleanliness and food quality.

Experience with POS systems, strong math and multitasking abilities, and excellent communication are essential to guide the team and deliver outstanding guest experiences.