Shift Lead: POS & Guest Care in Quick Service

Pilot Companies; Euless (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Wingstop in Texas is seeking a Shift Lead to manage customer transactions, assist in the kitchen, and ensure guests receive high-quality service. You will balance registers, handle daily inventory, and support the team in delivering an outstanding dining experience.

The role emphasizes excellent communication, basic computer skills, and the ability to resolve complaints while maintaining cleanliness and food quality. Experience with POS systems is preferred.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Solid math and multitasking skills.

Responsibilities

• Balancing and assigning cash registers.
• Daily inventory.
• Processing returns and refunds and resolving customer complaints.
• Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Ensuring staff are completing their assigned tasks.
• Adhering to Wingstop inspections standards.
• Following company policies.

Skills

POS systems

Cash handling

Customer service

Communication

Multitasking

Job description

Wingstop in Texas is seeking a Shift Lead to manage customer transactions, assist in the kitchen, and ensure guests receive high-quality service. You will balance registers, handle daily inventory, and support the team in delivering an outstanding dining experience.

The role emphasizes excellent communication, basic computer skills, and the ability to resolve complaints while maintaining cleanliness and food quality. Experience with POS systems is preferred.