Shift Lead - Pizza Kitchen & Customer Service

Papa John's - Cleveland; Lakewood (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's - Cleveland is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service while supporting restaurant profitability.

You will manage station duties, verify portioning, monitor product holding times, and help control food and labor costs. The role emphasizes teamwork, adherence to policies, safety, and timely feedback to improve operations and guest experience.

Qualifications

• Cash handling and basic financial transactions.
• Ability to organize tasks and manage time across stations.
• Clear communication with team and customers.

Responsibilities

• Adheres to guidelines and expectations for each station, maintains product quality and proper portioning.
• Exemplifies core values, stays positive, collaborates with team.
• Ensures adequate shift coverage and provides immediate feedback to solve issues.
• Assists in cash management and inventory control to minimize loss.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Job description

Papa John's - Cleveland is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service while supporting restaurant profitability.

You will manage station duties, verify portioning, monitor product holding times, and help control food and labor costs. The role emphasizes teamwork, adherence to policies, safety, and timely feedback to improve operations and guest experience.