Shift Lead: Pet Care Team Leader & Client Services

Bfcareers; Plymouth (MN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Optimum Wellness Plans for pets

Job summary

Banfield Pet Hospital in the United States is seeking a Shift Lead to support hospital leadership and supervise team members in delivering high-quality pet care and client service. The role collaborates with the Practice Manager and COS to maintain effective communication with clients and staff.

The position emphasizes adherence to Banfield protocols, weekend/evening availability, and a commitment to preventive care and client education as part of a comprehensive care strategy.

Qualifications

• minimum of two years of veterinary hospital experience.
• You must be 18 years of age or older.
• We are a drug-free, smoke-free, equal opportunity employer.
• You must be available to work weekend and evening shifts.

Responsibilities

• Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assisting in effectively scheduling associates to meet client needs accordingly, while proactively planning time off and CE scheduling.
• Ensuring compliance with all practice policies and procedures.
• Ensuring adherence to Banfield dress and grooming guidelines.

Skills

Veterinary hospital experience

Team supervision

Client communication

Job description

Banfield Pet Hospital in the United States is seeking a Shift Lead to support hospital leadership and supervise team members in delivering high-quality pet care and client service. The role collaborates with the Practice Manager and COS to maintain effective communication with clients and staff.

The position emphasizes adherence to Banfield protocols, weekend/evening availability, and a commitment to preventive care and client education as part of a comprehensive care strategy.