Shift Lead: Own the Shift, Elevate Guest Experience

Whistle Express Car Wash; New Philadelphia (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to set the standard on the lot. You will lead the crew during shifts, handle opening and closing procedures, and ensure safety and efficiency while delivering a high-quality guest experience.

In this fast-paced role, you will motivate staff, coach team members, and actively promote memberships and service options to boost engagement. Outdoor work, teamwork, and ownership are essential to success.

Qualifications

• Experience leading a team in a fast-paced environment
• Ability to coach and motivate staff
• Strong communication and guest-service skills
• Comfort working outdoors and at a pace

Responsibilities

• Greet customers and promote services to drive engagement and sales
• Direct vehicles through the wash process and ensure safety
• Open/close procedures and delegate shift tasks to the crew
• Monitor quality and address issues to maintain sparkly results
• Provide feedback to team and escalate when needed to leadership

Skills

Leadership

Customer service

Communication

Team supervision

Job description

Whistle Express Car Wash is seeking a Shift Lead to set the standard on the lot. You will lead the crew during shifts, handle opening and closing procedures, and ensure safety and efficiency while delivering a high-quality guest experience.

In this fast-paced role, you will motivate staff, coach team members, and actively promote memberships and service options to boost engagement. Outdoor work, teamwork, and ownership are essential to success.