Shift Lead: Own the Shift, Lead a Fast-Paced Team

Whistle Express Car Wash; Oak Ridge (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to set standards on the lot, lead the crew, and operate when management is off-site. This role requires ownership, accountability, and a hands-on approach to delivering a clean, high-quality guest experience.

You will oversee opening/closing procedures, coach team members, and resolve on-shift challenges while maintaining safety and efficiency. The position is on-site in a fast-paced car wash environment.

Qualifications

• Demonstrated leadership experience in a fast-paced service environment.
• Strong focus on guest experience and sales through memberships or services.
• Ability to enforce safety protocols and operational standards.

Responsibilities

• Greet customers and deliver a positive, friendly experience.
• Direct vehicles into wash and prepare them for service.
• Monitor operations and report malfunctions or safety issues.
• Lead shifts, delegate tasks, and ensure smooth site operations.
• Inspect vehicles and ensure adherence to quality standards.

Skills

Leadership

Customer Service

Operations Oversight

Team Supervision

Safety Compliance

Conflict Resolution

Job description

Whistle Express Car Wash is seeking a Shift Lead to set standards on the lot, lead the crew, and operate when management is off-site. This role requires ownership, accountability, and a hands-on approach to delivering a clean, high-quality guest experience.

You will oversee opening/closing procedures, coach team members, and resolve on-shift challenges while maintaining safety and efficiency. The position is on-site in a fast-paced car wash environment.