Shift Lead: Own the Shift, Drive Fast, Quality Service

Whistle Express Car Wash; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Whistle Express Car Wash seeks a Shift Lead to set the standard on the lot. You’ll lead the crew when management isn’t on-site, manage opening/closing tasks, and ensure a clean, high‑quality wash experience for customers. The role is fast, physical, and visible, demanding ownership and accountability from you and your team.

You will engage customers, upsell memberships, and monitor safety and operations while guiding staff to deliver exceptional service and efficiency during each shift.

Qualifications

• Prior leadership or team experience is a plus.
• You are physically active and comfortable working outdoors.
• Strong customer engagement and communication skills.

Responsibilities

• Greet customers and provide a positive experience.
• Promote memberships and services to drive sales.
• Lead the team during shifts and ensure smooth operations.
• Open and close site procedures in absence of leaders.
• Inspect vehicles for quality and safety before/after wash.

Skills

Leadership

Customer service

Open/Close procedures

Team management

Safety compliance

Job description

Whistle Express Car Wash seeks a Shift Lead to set the standard on the lot. You’ll lead the crew when management isn’t on-site, manage opening/closing tasks, and ensure a clean, high‑quality wash experience for customers. The role is fast, physical, and visible, demanding ownership and accountability from you and your team.

You will engage customers, upsell memberships, and monitor safety and operations while guiding staff to deliver exceptional service and efficiency during each shift.