Shift Lead — Outdoor Gear Retail Leader

5.11; McAllen (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts on 5.11 gear

401(k) with employer match

Casual Dress Code

Paid Time Off / Holidays

Job summary

5.11 is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager to exceed customer expectations and maintain a high-energy environment. You will lead by example, support your team, and drive exceptional customer experiences in a fast-paced setting.

Responsibilities include delivering the 5.11 EDGE experience, assisting with merchandising and stock visuals, and upholding standards of customer focus, compliance, and operational excellence.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.
• Employee discounts on 5.11 gear.
• Health, dental, and vision insurance.
• Flexible schedule and supportive team environment.
• Opportunities to learn, grow, and advance within the company.
• A workplace built on purpose, performance, and adventure.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Job description

5.11 is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager to exceed customer expectations and maintain a high-energy environment. You will lead by example, support your team, and drive exceptional customer experiences in a fast-paced setting.

Responsibilities include delivering the 5.11 EDGE experience, assisting with merchandising and stock visuals, and upholding standards of customer focus, compliance, and operational excellence.