Shift Lead - Outdoor Gear Sales & Service (Part-Time)

5.11 Tactical; Durham (NC); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Job summary

5.11 Tactical is seeking a Sales Supervisor (Shift Lead) to work with the Store Manager to exceed customer expectations and create a high-energy store environment. You will lead by example, tackle challenges, and support your team in delivering exceptional experiences.

Responsibilities include delivering an outstanding 5.11 EDGE customer experience, merchandising support, stock organization, and maintaining store standards.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Demonstrated teamwork and high standards.
• Passion for outdoor or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service

Teamwork

Problem-solving

Outdoor gear

Flexible schedule

Job description

5.11 Tactical is seeking a Sales Supervisor (Shift Lead) to work with the Store Manager to exceed customer expectations and create a high-energy store environment. You will lead by example, tackle challenges, and support your team in delivering exceptional experiences.

Responsibilities include delivering an outstanding 5.11 EDGE customer experience, merchandising support, stock organization, and maintaining store standards.