Shift Lead & Operational Coach - Drive Service & Growth

Andy's Frozen Custard Corporate LLC; Ballwin (MO); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Pet Insurance

401K with 4% Matching

Dependent Care FSA

Paid Time Off

Job summary

Andy's in Ballwin, MO is seeking a Shift Manager to lead daily operations, train crew, and uphold our standards of quality, safety, and customer service. You will model our culture and help drive performance across Custard, Crew, and Customers.

Requirements include at least 6 months of management experience, the ability to work late nights, weekends, and holidays, and the capacity to manage a fast-paced environment while maintaining excellent service.

Qualifications

• Must be at least 18 years of age.
• At least 6 months of management experience; quick service preferred.

Responsibilities

• Direct daily store operations and ensure quality, safety, and service standards.
• Train and coach crew, delegate tasks, and monitor performance during shifts.
• Open and close the store as a key holder and supervise staff on duty.
• Drive KPIs such as sales, waste, and labor costs while maintaining a positive environment.
• Manage inventory and cash handling according to company policies.

Skills

Management experience

Customer service

Fast-paced environment

Job description

Andy's in Ballwin, MO is seeking a Shift Manager to lead daily operations, train crew, and uphold our standards of quality, safety, and customer service. You will model our culture and help drive performance across Custard, Crew, and Customers.

Requirements include at least 6 months of management experience, the ability to work late nights, weekends, and holidays, and the capacity to manage a fast-paced environment while maintaining excellent service.