Shift Lead - Lead & Inspire Teams, Drive Guest Satisfaction

Taco Bell; Westborough (MA); Sur place; USD 18 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free meals

Flexible schedules

Paid time off

Health benefits

Résumé du poste

Taco Bell is seeking a Shift Lead in Westborough, MA to drive a fast-paced team and uphold Taco Bell standards. You will coach Team Members, manage shifts, ensure food safety and order accuracy, and resolve customer concerns to keep guests satisfied.

You will collaborate with the GM on staffing, training, and operational improvements while promoting Taco Bell’s culture and values. A reliable transportation option and strong attendance are required.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age with reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Basic Math skills and cash handling abilities.

Responsabilités

• Ensure consistent customer satisfaction by executing the MIC Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Connaissances

Leadership

Communication

Team management

Organization

Cash handling

Basic math

Outils

Cash register operation

Description du poste

Taco Bell is seeking a Shift Lead in Westborough, MA to drive a fast-paced team and uphold Taco Bell standards. You will coach Team Members, manage shifts, ensure food safety and order accuracy, and resolve customer concerns to keep guests satisfied.

You will collaborate with the GM on staffing, training, and operational improvements while promoting Taco Bell’s culture and values. A reliable transportation option and strong attendance are required.