Shift Lead — Lead a Fast-Paced Coffee Store

Black Rifle Coffee Company; Benbrook (TX); On-site; USD 20,664 - 27,552; Full time

Job summary

Black Rifle Coffee Company seeks a Shift Lead to assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will lead the team, ensure excellent customer service, manage inventory and supervise employees, while maintaining a clean and organized store environment.

You will schedule and cover breaks, coach associates to adhere to BRCC standards, prepare quality beverages and food, and respond proactively to customer needs.

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides coaching and feedback to associates to ensure adherence to policies and emphasize customer experience.
• Responds to customer and store needs and escalates concerns to management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and breaking coverage for floor staff.
• Assists with other duties as directed by General Manager.

Skills

Customer service

Team leadership

Multitasking

Communication

Cash handling

Tools

POS systems

Job description

Black Rifle Coffee Company seeks a Shift Lead to assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will lead the team, ensure excellent customer service, manage inventory and supervise employees, while maintaining a clean and organized store environment.

You will schedule and cover breaks, coach associates to adhere to BRCC standards, prepare quality beverages and food, and respond proactively to customer needs.