Shift Lead

Black Rifle Coffee Company; Houston, Northern (TX, KY); On-site; USD 19,000 - 25,000; Part time

Job summary

Black Rifle Coffee Company is seeking a Shift Lead to support the General Manager in running daily store operations. You will guide the team on your shift, ensure top-notch customer service, manage inventory, and keep the store clean and organized.

The role requires strong leadership skills and the ability to multitask in a fast-paced retail environment. The position emphasizes coaching, safety, and compliance with BRCC standards, with a non-exempt, hourly compensation model and flexible

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality environment.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience with cash handling and safety and security.
• Competency in written & verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides clear coaching and feedback to associates on policies and customer experience.
• Proactively responds to customer and store needs; escalates feedback to management.
• Prepares beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Skills

QSR experience

Retail supervision

Customer service

Team leadership

Multitasking

Cash handling

Communication

Computer skills

Flexible schedule

Job description

Mission Statement

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Job Details

• Delivers exceptional customer service Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
• Proactively responds to customer and store needs: escalates feedback & concerns to store management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Education & Skill Requirements

• 3+ years experience in QSR, customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast-paced environment
• Experience with cash handling and safety and security. Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication
• Basic computer skills
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Ability to hear and communicate through a headset
• Light to moderate lifting is required
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area.

Compensation Disclosure

The anticipated base salary range for this position is listed below. Actual compensation will be determined based on several job-related factors, including the candidate’s relevant experience, skills, qualifications, internal equity, geographic location, and business needs. This range represents the Company’s current good-faith estimate of the compensation expected to be offered for this position at the time of posting. It does not include the value of benefits, bonuses, incentives, equity, or other forms of compensation that may be available, as applicable. The Company reserves the right to modify this range in the future based on changing business or market conditions.

Retail (Non-Exempt)

We are Black Rifle Coffee Company, a veteran-founded company serving premium coffee to people who love America. We have a passion for coffee, the veteran community, dogs, the outdoors... in short, if it makes our country awesome, then we love it. Our customers always come first, because without them we would have nothing. They have our eternal gratitude for that. We sell awesome coffee and make goofy videos, but the beating heart of Black Rifle Coffee is really in giving back — it's about serving those who serve us. That means supporting the military, veteran, and first responder communities in the ways we know best. As far as the folks who work here, we value integrity, innovation, radical transparency, a crazy good work ethic, and a deep love for our country and each other.