Shift Lead - Customer-Centric Coffee Bar Leader

BRCC OPERATING COMPANY; Benbrook (TX); On-site; USD 20,664 - 24,796; Part time

Job summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift.

This role emphasizes exceptional customer service, inventory management, supervision of employees, and maintaining a clean, organized store environment while coaching others and upholding BRCC standards.

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality.

Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Provides coaching and feedback to associates to ensure adherence to policies and emphasis on customer experience
• Responds to customer and store needs; escalates feedback to store management
• Prepares quality beverages and food products according to BRCC standards
• Follows health, safety and sanitation guidelines
• Responsible for scheduling and covering breaks and meals of floor staff
• Assists with other duties as directed by General Manager

Skills

Customer service

Team leadership

Multitasking

Cash handling

Communication

Job description

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift.

This role emphasizes exceptional customer service, inventory management, supervision of employees, and maintaining a clean, organized store environment while coaching others and upholding BRCC standards.