Shift Lead

BRCC OPERATING COMPANY; Clarksville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Black Rifle Coffee Company is looking for Shift Leads in Clarksville, TN. The role involves overseeing store operations during scheduled shifts, leading teams, managing inventory, and ensuring exceptional customer service.

Qualified candidates should have 3+ years of experience in a QSR or retail environment, with strong leadership skills. Responsibilities include coaching associates and ensuring adherence to company standards. Flexible scheduling is required.

Qualifications

• Proven ability to lead and motivate a team in a fast-paced environment.
• Excellent written and verbal communication skills.
• Basic computer skills and flexibility in scheduling.

Responsibilities

• Deliver exceptional customer service and execute store operations.
• Organize opening and closing duties as assigned.
• Provide timely coaching and feedback to associates.

Skills

Customer service skills

Team leadership

Multitasking

Cash handling

Education

3+ years experience in QSR, customer service, retail, or hospitality

2+ years of retail supervisory experience

Job description

Job Summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Role Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience
• Proactively responds to customer and store needs: escalates feedback & concerns to store management
• Prepares quality beverages and food products according to BRCC standards
• Follows health, safety and sanitation guidelines for all products
• Responsible for scheduling and covering breaks and meals of floor staff
• Assists with other duties as directed by General Manager

Education & Skill Requirements

• 3+ years experience in QSR, customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast‑paced environment
• Experience with cash handling and safety and security
• Demonstrated track record of coaching & developing others
• Competency in written & verbal communication
• Basic computer skills
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Physical Requirements

• Regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone
• Specific vision abilities required include close vision due to computer work
• Ability to hear and communicate through a headset
• Light to moderate lifting required
• Moderate noise (e.g., business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area