Shift Leader: Customer-Driven Retail Supervisor

Black Rifle Coffee Company; San Antonio (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Black Rifle Coffee Company in San Antonio is hiring a Shift Lead to assist the General Manager in running store operations during scheduled shifts. As an Hourly Shift Lead, you will guide the team, ensure exceptional customer service, manage inventory, and maintain a clean, organized store environment.

The role requires 3+ years in QSR or retail, 2+ years of supervisory experience, and strong communication and leadership skills. BRCC offers a fast-paced, customer-focused work culture.

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with cash handling and safety and security.
• Demonstrated written & verbal communication skills.
• Basic computer skills.

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides coaching and feedback to associates to ensure adherence to policies and emphasize customer experience.
• Proactively responds to customer and store needs and escalates feedback to management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Skills

Customer service

Team leadership

Cash handling

Coaching

Communication

Multitasking

Basic computer skills

Tools

POS system

Scheduling software

Job description

Black Rifle Coffee Company in San Antonio is hiring a Shift Lead to assist the General Manager in running store operations during scheduled shifts. As an Hourly Shift Lead, you will guide the team, ensure exceptional customer service, manage inventory, and maintain a clean, organized store environment.

The role requires 3+ years in QSR or retail, 2+ years of supervisory experience, and strong communication and leadership skills. BRCC offers a fast-paced, customer-focused work culture.