Shift Lead

BRCC OPERATING COMPANY; Colleyville (TX); On-site; USD 20,664 - 27,552; Full time

Job summary

BRCC OPERATING COMPANY is looking for Shift Leads in Colleyville, Texas. In this role, you will assist the General Manager in executing store operations while leading your team during scheduled shifts.

Your responsibilities will include providing exceptional customer service, managing inventory, and supervising employees to maintain a clean environment. Ideal candidates will have a strong background in customer service and supervisory experience, with a commitment to team leadership.

Qualifications

• Proven excellence in customer service.
• Experience leading and motivating teams.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties.

Skills

Customer service skills

Team leadership

Multitasking

Cash handling

Communication skills

Flexibility

Education

3+ years experience in QSR, customer service, retail, or hospitality

2+ years retail supervisory experience preferred

Job description

Job Summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Role Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience
• Proactively responds to customer and store needs: escalates feedback & concerns to store management
• Prepares quality beverages and food products according to BRCC standards
• Follows health, safety and sanitation guidelines for all products
• Responsible for scheduling and covering breaks and meals of floor staff
• Assists with other duties as directed by General Manager

Education & Skill Requirements

• 3+ years experience in QSR, customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast‑paced environment
• Experience with cash handling and safety and security
• Demonstrated track record of coaching & developing others
• Competency in written & verbal communication
• Basic computer skills
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Physical Requirements

• Regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone
• Specific vision abilities required include close vision due to computer work
• Ability to hear and communicate through a headset
• Light to moderate lifting required
• Moderate noise (e.g., business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area