Shift Lead: Lead The Team & Elevate Customer Experience

BRCC OPERATING COMPANY; Clarksville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Black Rifle Coffee Company is looking for Shift Leads in Clarksville, TN. The role involves overseeing store operations during scheduled shifts, leading teams, managing inventory, and ensuring exceptional customer service.

Qualified candidates should have 3+ years of experience in a QSR or retail environment, with strong leadership skills. Responsibilities include coaching associates and ensuring adherence to company standards. Flexible scheduling is required.

Qualifications

• Proven ability to lead and motivate a team in a fast-paced environment.
• Excellent written and verbal communication skills.
• Basic computer skills and flexibility in scheduling.

Responsibilities

• Deliver exceptional customer service and execute store operations.
• Organize opening and closing duties as assigned.
• Provide timely coaching and feedback to associates.

Skills

Customer service skills

Team leadership

Multitasking

Cash handling

Education

3+ years experience in QSR, customer service, retail, or hospitality

2+ years of retail supervisory experience

Job description

Black Rifle Coffee Company is looking for Shift Leads in Clarksville, TN. The role involves overseeing store operations during scheduled shifts, leading teams, managing inventory, and ensuring exceptional customer service.

Qualified candidates should have 3+ years of experience in a QSR or retail environment, with strong leadership skills. Responsibilities include coaching associates and ensuring adherence to company standards. Flexible scheduling is required.