Shift Lead: Energize Teams, Delight Guests

Taco Bell Corp.; Kansas; On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell Corp. is seeking a Shift Lead to energize the team, coach staff, and ensure operations meet the restaurant's high standards.

You’ll resolve customer concerns, drive guest satisfaction, and partner with management on initiatives that shape the restaurant's future. In this role you’ll guide team members through Shift Excellence tasks, monitor food safety and order accuracy, and contribute to training and coaching.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Customer service

Job description

Taco Bell Corp. is seeking a Shift Lead to energize the team, coach staff, and ensure operations meet the restaurant's high standards.

You’ll resolve customer concerns, drive guest satisfaction, and partner with management on initiatives that shape the restaurant's future. In this role you’ll guide team members through Shift Excellence tasks, monitor food safety and order accuracy, and contribute to training and coaching.